Return and Exchange Policy

Exchanges and Refunds with receipt only within 30 days of delivery. All returned/exchanged items must be in new (unworn) condition, with all manufacturers tags/stickers. Returns or exchanges are available via mail and in person at our Team Store at Riders Field. To help us rapidly process your request, please return a copy of this receipt with the incorrect merchandise and detailed instructions on if you want an return or exchange including new size/product information. We recommend that you return items via an insured mail service for your protection. Please note that the Riders Outpost will only refund shipping if your return was a result of our error.

No returns on Final Sale items. 

Final sale items include: clearance, customized products, game used, player worn, mystery boxes and specialty items

Send returns to:

Frisco RoughRiders
Attn: Riders Outpost
7300 RoughRiders Trail
Frisco, TX 75034

Damaged or Defective Items

If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form and selecting the subject reason Returns/Exchanges. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

Partial Orders

If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

Wrong item received

If you received a incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

When can I expect my credit to be completed?

Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.