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    *IMPORTANT MESSAGE: DUE TO COVID-19 PRECAUTIONS, OUR PHYSICAL STORE IS CLOSED. PLEASE ALLOW 5-7 BUSINESS DAYS FOR ORDERS TO BE PROCESSED. 

    What shipping options do I have?

    We use USPS Priority Mail to ship, which is typically 2-3 day shipping. Once we receive your order it will be processed and fulfilled and you will get an email with your tracking number when it ships out.

    How do I calculate my shipping and handling costs?

    In order to calculate your shipping costs, simply place the item(s) in your shopping cart, go to checkout and enter your shipping address information and you can see the shipping costs for your desired item(s). Be sure to select the correct shipping method to calculate an accurate amount for your desired shipping.

    What are the Shipping Costs?

    Shipping of items is based on availability of items, shipping locations, shipping method selected and credit card authorization. All Express Deliveries (Next Day Air and 2nd Day Air) are next Business Day only. This excludes Holidays and Weekends. Choosing Express shipping minimizes delivery days, not order processing days.

    We will make every attempt to list only in-stock items in, however there may be instances when a popular item may sell out quickly. Should this occur your order will be adjusted and processed immediately. Your credit card will only be charged for those items shipped.

    In the event of a credit card problem, we will e-mail you immediately to inform you of the situation. We will then wait up to 10 business days for your response and then e-mail you once more before canceling the order. Customer Service will respond to your e-mail within 48 business hours. Hours of operation for e-mail are Monday - Friday 9:00 am - 5:00 pm PST. 

    How long does it take to process orders?

    Due to the high volume of orders we receive daily, our policy allows for up to 3-5 business days before your order is shipped out. Sometimes we are able to ship our orders out sooner! During the off-season we are closed on the weekends so if items are ordered after close of business on Fridays they will not be processed until Monday. During the season, shipping can become delayed during busy homestands so bear with us! We will process your order as quickly as we can and will do our best to get it out quickly. 

    Tracking your order

    You will receive a tracking # for your order in your shipping confirmation email.

    Please review the following information regarding when you can expect your order.

    • Standard Ground: After your order is shipped out, you should receive your order within 2-14 business days.
    • 2nd day: After your order is shipped out, you should receive your order within 2 business days.
    • Overnight: After processing, you should receive your order within 1 business days.

    Please be advised that certain mail carriers do not include weekends or holidays as ship dates.

    Do you ship to Canada or International?

    Yes. If shipping to Canada, please checkout on the online store, choosing your shipping method. If shipping to another country, unfortunately we cannot process your order online. Please contact our Team Store to place your order.